Sending Crash Reports to Us

When Swipe crashes, iPhone OS creates a record of that event. The next time you connect your device to iTunes, iTunes downloads those records (known as crash logs) to your computer. To help get the problem fixed, you should send crash logs of the application you’re testing to us.

Sending Crash Reports from Macs

To send crash logs to developers:

1. In the Finder, open a new window.

2. Choose Go > Go to Folder.

3. Enter ~/Library/Logs/CrashReporter/MobileDevice.

4. Open the folder named after your device’s name.

5. Select the crash logs with "Swipe" in the name.

6. Choose Finder > Services > Mail > Send File.

7. In the New Message window, enter support@appninjas.com in the To field and SwipeIt crash logs from <your_name> in the Subject field.

8. Choose Message > Send.

9. In the Finder, you may delete the crash logs you sent to avoid sending duplicate reports later.

Sending Crash Reports from Windows

To send crash logs to developers, enter the crash log directory (Listing 9-1 and Listing 9-2) in the Windows search field, replacing <user_name> with your Windows user name.

Listing 9-1  Crash log storage on Windows Vista

C:\Users\<user_name>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice

Listing 9-2  Crash log storage on Windows XP

C:\Documents and Settings\<user_name>\Application Data\Apple computer\Logs\CrashReporter

Open the folder named after your device’s name and send the crash logs for the application you’re testing in an email message using the subject-text format SwipeIt crash logs from <your_name> to support@appninjas.com.

Thank you!