Knowledgebase/Feature Requests

Any thoughts on UI improvements? Is there anything that bugs you about the current interface/look?

NinjaBryan October 17, 2009

Would love your thoughts. Does the current UI slow you down? Are there any fields you never use and wish we would remove?

 

Comments

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Blair Willis

Having moved the Name fields from the front page is a problem for us, here's why:

 

The Name fields (especially Last Name) are important in how we track and correlate transactions in our Paypal log with our reservations system.

Without filling out a name field, the Paypal transaction history is just a bunch of numbers.

Yes, we can go to the "More" page to enter the name information, but we really like the fact that it was on the main page and had been since the beginning.

Any thoughts on moving it back?

Thanks.

January 15, 2010 08:31 am.
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Blair Willis

One more thing... aside from the added keystrokes needed to get to the Name fields in the More page, my concern is for our employees to actually remember to put the information in.  Out of sight = out of mind.

January 15, 2010 08:32 am.
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Blair Willis

And the more I think of it...

If we forget to enter the name information, it would be very, very challenging to research a charge.  For example, if someone were to dispute a charge on Paypal... all we have to go by is the date and time, perhaps an email address that might be used to correspond with our reservation records.

 

I also think it would be nice if the settings panel allowed us to check/uncheck which fields we wish to "require" for a successful transaction.  That way I can make sure my employees don't forget to put in an Email and Last Name.  (and it would be great if this setting were accessible using the web account to affect all devices, rather than have to make changes on each device.)

OK, that's all for now, really.  Thanks!

January 15, 2010 08:42 am.
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Alan F.

Hi There,

I'd like to add my vote for the name fields on the front page. Also, all number fields should always switch to the numbers keypad and caps lock should be engaged upon entry to a text field.

Thanks, Love this product.

January 15, 2010 09:57 am.
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William Arnold

Name on the front might be nice. But even better would be having this configurable. Someplace in settings, set certain bonus fields as mandatory. (I use Quantum Gateway for example, so the address field is required for AVS.) This way you let the user mark any/all fields as mandatory based on their business needs, and don't allow a charge to be submitted without all the necessary information.

P.S. Please, please, please never turn on caps lock by default. Lower case letters are one of the greatest invention of the 5th century and should not be forgotten. (Or if you really must, make sure it's an option, not a fixed behavior, for those of us WHO DON'T LIKE TO TYPE LIKE THIS ALL THE TIME.)

January 19, 2010 05:22 pm.
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Blair Willis
More feedback on the current version... The splash page is unnecessary and time consuming. Every second counts in our process, please get rid of It... The splash page takes time we could use to already be entering data. Why the change from before? In many ways this version is a step backwards for us.
January 21, 2010 11:24 am.
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NinjaBryan
AppNinjas

Blair: Sorry that you feel this way about the new version. You're right, in streamlining the UI, we've neglected a few customers and we're addressing this for 3.5. We'll likely be adding back some of the fields like name and address to the home screen. Sorry again for the frustration.

January 26, 2010 02:51 pm.
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Blair Willis

Bryan, thanks for the update.  I know that it's probably a stretch to think that *everyone* can be satisfied with any given change, but I like to hear you're trying!

Let me "second" William Arnold's suggestion for making fields on the front page "configurable".  I'd imagine a settings screen (or perhaps a page on the website, so that it applied to all devices) which let you make choices for each field:

--- Appears on: 1st Page  /  2nd Page  /  Hidden
--- Required / Not Required to complete transaction
 
Something like that.  I'm sure that takes quite a bit of coding, so I'm not holding my breath.  But it is a thought for the future.

Also, Bryan, I have an idea for a feature that I'd rather not post in the public forum.  Is there an email address should I send it to?

January 26, 2010 03:02 pm.
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NinjaBryan
AppNinjas

@Blair, thanks for your patience and understanding (and for your good ideas!). You may reach me directly at bryan at appninjas.com

January 26, 2010 03:16 pm.
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James Moudry
1. More configuration options for the UI in the settings screen. 2. Ability to see the amount in the history online with all the other details (not just on the iphone app). 3. Rotate to sign (like cc terminal) I give this app 4 stars at this point. We love it. We were running it on two iPhones last weekend and people were continually amazed and even said, "Hey, I feel like I'm at the Apple Store!" Thanks for all your hard work to bring such a powerful and simple app to market.
February 18, 2010 08:09 pm.
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James Moudry
I've got another one! It would be over-the-top AWESOME if we could create items, prices, and descriptions at the AN site online and then have those show up as item options in the iphone app. That would be divine.
February 18, 2010 08:43 pm.
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Blair Willis

How about a bit more color contrast on the data entry.  The light-blue on blue format looks great inside, but we do business outside in bright conditions (we run boat tours).  Having a darker background with stark white letters or the opposite would both be better.  I turn my brightness all the way up, but this blue on blue is just difficult in the bright sun. Please take some time to experiment with your app outside in direct midday sun to see what I mean.  The larger font is an improvement over the earlier versions, but the color is not (although it looks "nice" inside). 

+1 on James Moudry's "Rotate-To-Sign" idea.  Clients seem to find the signature panel a bit small for fingertip signing.

+1 also on his idea for item/price/description management via website that would distribute to all linked devices.  An added benefit would be the ability to do a system-wide price adjustment or temporary discount.

FWIW, I consider this a 5-star app.  There are still things to improve, but the constant updates and improvements combined with the open minded AppNinjas really count for a total 5-star experience.  This has become a vital tool for our business.

February 25, 2010 09:52 am.
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Travis Singleton

Great App. 5-stars

+1 to "Rotate-To-Sign"

+1 to "item/price/Description management" 

+1 to system-wide price adjustment or discounts. Being able to use multiple would be nice too.

- It would also be nice for those of use with Postal Codes (in Canada) to have the line change to read Postal Code rather than Zip Code

- Under Products it would be nice to have two inputs for taxes rather than under the customer.

- When I click the "more button" to add a client from the address book, any field that doesn't change needs to be erased. ie. some of my clients don't have a second address line so "Suite 1211" stays and I have to erase "Suite 1211" each time.

- Adding a tax% to the client doesn't change the total amount. Again it would be nice to add the taxes to the items as additions to the base price.

 

Keep up the great work.

February 26, 2010 05:35 am.
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Don McLave

And since I'm a Euro customer it's a little disconcerting to see $ in the currency field, even if it's only a label, any chance that it could reference the currency you have chosen?

 

While I'm at it, any chance the App could work in Landscape Mode? The input fields are a little tiny for my eyesight: )

 

Overall, 10/10, I LOVE this App : )

March 12, 2010 12:37 pm.
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NinjaBryan
AppNinjas

Hi Don, yeah, good call there. You should always be able to confirm you're in the right currency by the small "USD" or "EUR" label below the amount. But you're right, the fact the $ stays there makes it seem a little at odds. We'll work something out.

Landscape mode is a great idea. We've been playing around with it as an option and may introduce it in the near future.

March 12, 2010 12:44 pm.
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Andy at AlwaysHappyHour.com

really would like to be able to rotate to landscape entry and view mode in both the main transaction screen and the 'more' screen, could then hold it in both hands and use both both thumbs to type much like txting, (and maybe the field names and fields would enlarge ever so slightly?)

am always testing and playing with every new iPhone app hoping it will automatically rotate into landscape and zoom in /zoom out

come to think of it, if we could use the standard iPhone 2 finger 'enlarge' or 'contract' pince gesture to zoom in and out, in portrait or landscape, would be sweet for my over-40 eyes and prob for some of my over-40 customers too.   ;-) thanks guys! 

May 17, 2010 12:39 pm.